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Warranty Information

One-Year Limited Warranty (Hardware Product)

The One-Year Limited Warranty is a voluntary manufacturer-backed warranty that applies to eligible hardware products (the “Product”). For details on coverage and how to request service, please contact the manufacturer’s support team through the distributors.

During the warranty period, if the Product is found to have a defect in workmanship or materials (a “Covered Defect”), the manufacturer may, at its discretion:

  1. Replace the Product with another unit of comparable type and quality that is new or equivalent to new in durability and performance; or
  2. Repair the Product using new or remanufactured parts that may or may not be original, provided they meet equivalent durability and performance standards.

This warranty covers the labor and parts needed to remedy a Covered Defect, and also includes the shipping cost for returning a repaired unit or delivering a replacement unit to you. No other express warranties are provided for the Product.

The warranty begins on the date of the original retail purchase and remains in effect for one (1) year (the “Warranty Term”). Any replacement unit, repaired unit, or replacement part continues only for the remaining portion of the original Warranty Term. Repairs or replacements do not extend the warranty period.

Limitations on Implied Warranties

Except where consumer protection laws provide rights that cannot be excluded, this Limited Warranty does not create additional implied warranties, conditions, or terms. Any implied warranties required by applicable law (including merchantability and fitness for a particular purpose) are limited in duration to the Warranty Term, unless local law does not permit such limitations.

What This Limited Warranty Does Not Cover

This Limited Warranty does not cover defects, damage, inoperability, or other issues caused wholly or partly by:

  • Accidental damage or external events beyond the manufacturer’s control (including fire, natural disasters, or force majeure events);
  • Cosmetic damage or consumable parts (for example, batteries);
  • Normal wear and tear or damage due to natural aging of the Product;
  • Improper use or handling, including misuse, neglect, abuse, unauthorized repair/modification/customization, unapproved cleaning or maintenance, improper storage, or failure to follow manufacturer specifications (including use with unapproved third-party components);
  • Loss or corruption of data, digital assets, software, storage media, or any form of electronic currency (including cryptocurrency), whether related to malfunction, viruses, applications, drivers, code, unauthorized software, configuration, installation/reinstallation, or replacement of the Product;
  • Any failure, repair, or loss covered under another warranty, service plan, or insurance.

Unless otherwise stated, this warranty does not apply to Products used for educational, rental, or industrial purposes, nor to demo/in-store units, or units sold “as-is.” While the warranty may cover defects in operating system and firmware, it does not cover third-party applications/software. The manufacturer does not guarantee that repair or replacement can occur without loss of data stored on the Product.

How to Obtain Warranty Service

  • If you purchase the device through distributors, please contact the distributor first.
  • When contacting the support team, please be prepared to provide proof of purchase.